The measure of your success is the distance which you reach on the rebound after your failure. Juan Fernando Colunga highlights the reality of the current scenarios where increasingly more is required achieve a good quality, efficiency, performance, than for the business case is very important given the characteristics more demanding current scenarios that demand excellence, quality, no can ignore what it represents, the scope and impact of the EFQM. Hence, that this writing focuses on what currently represents, its importance, and everything that can contribute towards achievements. Basic considerations, annotations it is regrettable for the Venezuelan case which concerns us, the interest by the EFQM leaves a great deal to say, little used and what is more, there is little knowledge about it, what it represents, its contributions and achievements to be obtained. We know, that there are very few national companies that has been concerned by identify themselves and make use of all the knowledge and benefits than the current scenarios have been developed in order to implement everything concerning quality, its management, scope, contributions and benefits, continuous improvement.
Of that, the graduate program of the speciality of management of the quality and productivity of Faces of the University of Carabobo, is conscious and is therefore that in the training of specialists in quality and productivity, not only to acquire modern skills currently demanded by the quality, but that its tools, models can be applied and involve once and for all that companies take step to a culture of quality than the favors. The EFQM model is a tool for the management of the quality that makes it possible to guide the Organization towards the client, being one of its fruits the awareness of the management team and staff for the sake of improvement of its products and/or services. Gives us the respect on this model, the enciclopediWikipedia that the European Foundation for quality management (in English, European Foundation for Quality Management, EFQM) was founded in 1988 by the Presidents of the fourteen largest European companies, with the support of the European Commission.